How to Change Number in GCash?

In this digital world, technology enhances day by day and people prefer it too. Digital wallets are also very popular because play an important role in daily transactions. GCash is also one of them. A correct mobile must be linked to your GCash account so that you enjoy all their features like shopping, paying bills, etc. If you changed your mobile number or generally want to change your GCash number, then it’s not difficult. GCash allows you to change your number in GCash through.

How to Change GCash Number

Step 1: Open the “GCash App” and “Enter your Mobile Number“:

  • You need to open first GCash App and then enter the exact mobile number. Shortly you receive an SMS that contains the 6-digit authentication number. Insert this code in the app and then press the “Submit” button.

Step 1

STEP 2: Submit Code

  • Give the 6-digit code that you have received via SMS.


STEP 3: Choose “Recover Account”.

  • After entering the 6-digit code, click on the Account Recovery option.


STEP 4: Click on the “Accept” option.

  • Some terms and conditions will show on your screen and you will click on the Accept option.


STEP 5: Enter “Information” and then “Confirm”.

  • Enter information like if you want to change the number then enter a new number and further click on the confirm button.


STEP 6: Click on the “Next” Button.

  • People will enter their Name, Middle Name, Last Name, and Birthday. When you enter complete details then click on the “Next” option.


STEP 7: Upload or Scan their “Selfie” and click on the “Next” option.

  • Just for verification, when you fulfill all processes then you will scan or upload their fresh front selfi and also click on the next option.


STEP 8: Congratulation

  • After verifying the selfie the message “Congratulation” to change the GCash number appears on your screen.


Note: During change number if you face any issue then you immidiately contac with GCash helpline because it is available and you can call 24/7.

Recovery Timelines

After successfully updating the mobile number, your GCash services are recovered by following these timelines;

  • Real-Time Recovery
    • Wallet Balance
    • GCrypto
    • GLoan
    • GCredit
    • GGives
    • GInsure
  • Recovery within 14 days
    • GStocks PH
    • GStocks Game
    • GSave (All Banks)
    • GCash Card
    • GCash Pera Outlet

Problems and TroubleShoot

If you face some problems and are unable to recover your account, then must see these reasons and solutions too;

  • Your provided information didn’t match to registered account information that you want to recover. Please review it and try again.
  • If you get a message “Something went wrong” then you need to try again. Hopefully, your problem solved after that.
  • If you face an error that says “The GCash number, you entered cannot be recovered. Please enter another number”. It means that you already try to recover your account and there is no second chance of recovery.
  • If a message appears that says “The account I’m trying to recover is missing some information.” So now you have to just follow the instructions. Transfer your funds and services to your new account.
  • If your account is not fully verified and you want to recover then register your GCash account with a new number and verify it fully. After that try to transfer your funds and services to your new GCash account.


Can I Change my Gcash Number?

Yes, everyone can change their GCash number at any time. You need to fulfill some requirements and successfully the number will change. Further, the step-by-step guide is given above.

Can I register two numbers in GCash?

No, GCash only allows one mobile number per account. Each GCash account is tied to a unique mobile number, ensuring the security and integrity of your financial transactions. If you need to use GCash on a different number, you will need to create a separate account for that number.

Can I delete my GCash account and register again with the same number?

Yes, you can delete your GCash account and register again with the same number. However, this process involves a few steps:

  • Contact GCash Support: You need to reach out to GCash support to request the deletion of your account. You can do this through their customer service hotline, email, or in-app support.
  • Verification: GCash will require you to verify your identity before proceeding with the deletion. This typically involves submitting a valid ID and answering security questions.
  • Account Deletion: Once your account is deleted, you can register a new GCash account with the same mobile number.

Keep in mind that deleting your account will result in the loss of all transaction history and data associated with the old account.

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