Are you a user of GCash wallet and now want to Delete your account? But don’t know How to Delete the GCash Account. If you decide to delete it that means, there must be some reason behind it. GCash is a super fantastic way to keep the money saved but still, many of us want to Delete their accounts. Before deleting the GCash app you must have to prepare for it before. Then Delete your GCash account by submitting a support ticket or by sending an email to GCash.
Preparation for Deleting Account
The few steps of initial preparations are as follows;
- Clear your Balance
When you are sure about the account deletion then clear your GCash Balance. You can transfer your funds to your bank account or other payment sources. Make sure your GCash App has zero balance.
- Update Contact Information
Cross-check your contact details like phone number and email etc. Make sure that all your contact details are up to date because you receive notifications on those contacts during all these processes.
- Cancel Automatic Payments
If your GCash account is linked to any automatic payment or subscriptions then cancel it. Because in this case, you may be charged unexpectedly.
Delete GCash Account by Submitting a Support Ticket
To delete your GCash account, follow these steps:
Step 1: Prepare Identification Documents
Gather a copy of your Government-issued ID (e.g., NBI Clearance, SSS ID, UMID, Driver’s License, Passport). If your full name differs from the document or ID you submit, attach an additional document to confirm your identity, such as a marriage certificate, change of name deed, or statutory declaration.
Step 2: Download Account Deletion Request Form
Download and complete the Account Deletion Request Form.
Step 3: Submit Deletion Request
Click here to file a request to delete your account. Attach the following documents:
- Photo of your Government-issued ID (e.g., NBI Clearance, SSS ID, UMID, Driver’s License, Passport)
- Completed Account Deletion Request Form
Step 4: For Authorized Representative Requests
If you’re requesting through an authorized representative:
- Include an authorization letter stating that you authorize your representative to request account deletion on your behalf.
- Attach a photo of the document used to confirm your representative’s identity.
Step 5: Validation and Processing
The collected data will be used solely to validate your identity and process your account deletion request. Once the form is completed and your identity is validated, GCash will initiate the deletion process for your account. Also check How to Report GCash Account?
Please ensure that all steps are completed accurately to facilitate the smooth processing of your account deletion request.
Deactivation Period
GCash has a deactivation period. During this period if you change your mind then you can activate your account. Check the email for confirmation details and also for reactivation.
Bank Account Monitoring
Monitor your bank account because your funds are transferred to your bank account if your account has some money in it. This is the policy of GCash that they have to accept.