How to Report GCash Account?

GCash is a fully functioning and verified virtual wallet but still, we face some issues like our being hacked, or scammed. Maybe our transactions failed or we lost our mobile or sim. These issues lead to serious problems so we need to report them as soon as possible. How to Report GCash Account? It is also a problem for many of us. So here you get all about it just stay and enhance your knowledge edge.

Report GCash Account

When your account is hacked by someone and you notice some unauthorized transaction then try to report it within 15 days by following this;

Step 1: Access the GCash Support Page

  • Open your web browser and navigate to the GCash support page. Click Here

Step 1

Step 2: Submit a Report Ticket

  • Click on “Submit a Ticket“. This option is usually found at the top or bottom of the Help Center page.

Step 2

Step 3: Fill Out the Required Information

  • Provide Your Email: Enter your active email address where GCash can contact you.
  • Enter Your GCash Registered Full Name: Make sure to use the exact name registered with your GCash account.
  • Select Your Country: Choose your country from the drop-down menu.
  • Input Your Mobile Number: Use the mobile number associated with your GCash account.

Step 3



Step 4: Specify the Concern Category

  • Choose “My GCash Account”: From the “Concern Category” drop-down menu.
  • Select “I have an unauthorized transaction in my account”: This option helps GCash identify the issue you are reporting.

Step 4

Step 5: Provide Detailed Information

  • Describe the Issue: Clearly explain the unauthorized transaction or any other issue you are facing.
  • Attach Additional Documents: If you have any supporting documents, such as screenshots of transactions, attach them. There is an option to upload files directly on the report ticket form.

Step 5

Step 6: Accept Terms and Conditions

  • Read and Accept the Terms and Conditions: Ensure you read through the terms and conditions provided by GCash.
  • Mark the Checkbox: To accept the terms and conditions.

Step 6

Step 7: Submit the Report

  • Review Your Information: Double-check all the information you have entered.
  • Click on the “Submit” Button: To send your report to GCash for review.

How to Report GCash Account?

If you find some unknown transaction in your transaction history then follow the above link. Provide all the desired details with documents and submit them.

But if you find an unknown device that is linked to your GCash account then follow the given link. Provide the details, follow the instructions, attach documents and submit it. Have a look at Claim GCash Padala in Palawan Express.

How to Report GCash Account Scammer?

To report the scam transaction, follow these steps;

After facing any scam try to report it to the authorities like NBI or PNP etc. as soon as possible.

  1. Report the GCash too about the scam by clicking on the above link.
  2. Provide the required details like email, full name, country, mobile number, account type, account type, Transaction ID, or Reference Number, recipient account number, and recipient name, type of Scam.
  3. Provide some details, and accept the terms and conditions.
  4. Attach documents as proof and submit them.

While sharing the details remember these points; platform or marketplace where you meet the scammer. Store name or account name of the scammer. Purpose of your transferring money. Which thing is ordered? When and how do you realize the scam?

Method To Report GCash Failed Transaction?

Maybe your amount is not transferred or your amount/balance is wrong then follow these steps to report the failed transaction;

  1. Follow the link to submit a report ticket.
  2. Provide the required information like; email, GCash registered full name, country, and mobile number.
  3. Under the “Concern Category” choose you regarding the problem.
  4. Now provide all other related information, and attached additional documents.
  5. Accept the terms and conditions and submit it.

Report Lost or Stolen Gcash Phone or SIM?

If you lost your mobile phone or SIM that is linked to your GCash account it may cause some issues for you. So you must have to do this;

  1. Get a new SIM card by contacting the service provider of your network.
  2. Submit a report of a lost/stolen SIM or mobile by clicking the link.
  3. Fill in all the required fields like email, full name, country, mobile number, account type, lost mobile number, and attach documents as proof.
  4. Accept the terms and conditions and submit it by pressing the “Submit” button.

Due to the safety of your funds, your account is temporarily suspended by GCash. An 8-digit reference number is sent to you by the customer support agent of GCash. Save it because you need it when you remove the suspension of your account.

  1. After getting a new sim follow these steps to activate your account;
  2. For lifting the suspension visit this link.
  3. Provide the required details; email, full name, country, and mobile number.
  4. Mark the checkboxes and attach documents with additional information.
  5. Enter the 8-digit reference number that you receive while the account is suspended.

Within the next 24 hours, you receive an email regarding the status of your account.

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